You’ll learn:

How to avoid unnecessary conflicts

• Avoid traps trouble-makers set for you.
• Prevent disagreements from turning into ugly arguments.
• Tap into your most effective communication strategy.
• Learn why assertiveness conflict management skills are some of the toughest communication skills you’ll learn – and the most valuable.
• Assess the situation to identify what’s really causing conflict.
• Get a quick tool to help you pick your fights – know when to confront and when to walk away.
• Uncover hidden resentments and learn what’s really bugging you or others.
• Stop confrontations that don’t solve problems.
  

How to navigate through unavoidable conflict

• Find the balance between being a bully and being a push-over.
• Prepare for important confrontations in your personal and professional lives.
• Antagonists, blamers, complainers…set yourself free from the traps these tough people set for you.
• Recognize the 4 stages of conflict and how to work through each.

How to heal past conflicts

• Repair relationships and uncover hidden resentments.
• Start handling – and benefiting from any faultfinding that comes your way.
• Discover realistic ideas to close the gap past conflicts put between you and your associates.
• Pinpoint and eliminate dangerous perfectionist and super-achiever tendencies.
• Project a calm, cool, and collected image – even when you’re not.