Course List: Communication

PRESENTATION SKILLS

Public speaking is the greatest fear of many professionals. Learn user-friendly tips to organize ideas, present powerfully, and make it memorable. Sessions are tailored specifically to the audience. Inexperienced speakers want to dedicate more time to anxiety management, while experienced speakers will get the greatest return by investing in preparation and presentation modules.

Contact Us About This Course >

ON THE RECORD MEDIA TRAINING

The average American home has six radios and three televisions. This seminar is for industry leaders, product managers, executives, and others who see the value - and need for - capitalizing on the opportunity to use the media to build credibility and awareness.

Participants will learn how reporters think, what they're looking for, and what they abhor. Participants will be advised of their rights - and encouraged to exercise those right appropriately. In an effort to ready participants for a variety of interview situations, the video-taped practice sessions will be a mix of friendly and hostile experiences.

Contact Us About This Course >

CRISIS COMMUNICATION MANAGEMENT

Be it a natural disaster or an internal organizational upheaval, knowing effective ways to handle these situations and recover from them is imperative. Develop skills to prepare and implement a crisis communication plan to help ensure the sustainability of your organization or industry. Learn how to reduce negative impact and protect the public when issues arise preventing your success. Determine what should never be said during a crisis and enforce four critical elements to help maintain your credibility. Find out how to use quick-thinking strategies to communicate effectively in a time crunch. Discern how to convene a post-crisis team to rebuild and restore confidence in your organization internally and externally.

Contact Us About This Course >

HOSTING EFFECTIVE WEBINARS

(text to come)

Contact Us About This Course >

BUSINESS WRITING

Effective writing can build credibility and earn respect. But writing it doesn't necessarily mean it will be read. This seminar is packed with good ideas to help professionals get their writing read and get results. Business writers at all levels will improve their written communication skills, discover approaches to breaking through writer's block, use an effective method for organizing the material, and develop a comprehensive checklist to ensure that readers act appropriately on the intended message.

Contact Us About This Course >

E-WRITING FOR RESULTS

Most professionals’ inboxes are bubbling over with emails. How do you ensure the one you sent will even be opened? Learn questions to ask yourself to decide whether e-mail is really your best option, as well as mistakes to avoid that guarantee your e-mail won’t be read. Discern how to share bad news and complaints without offending your readers. Find out the most powerful words in the English language to help you devise wording that gets immediate action. Fine tune your skills by following six simple rules that achieve clarity and simplicity in any e-mail.

Contact Us About This Course >

INTERPERSONAL COMMUNICATION SKILLS

It's no secret, we communicate best with people who trust us, believe in us, and like us. In fact, it's estimated that 80 percent of the time wasted today is wasted because of poor communication. Can your team benefit from improved interpersonal skills? Learn to listen more effectively, speak and write in such a way that your listener (reader) is willing to respond accordingly, and negotiate as an effective problem-solver.

Contact Us About This Course >

LISTENING

We can't afford to ignore the people around us: customers, co-workers, supervisors, or family members. Effective listening will help your team make competent decisions and fewer mistakes, improve productivity, and promote mutual understanding. Learn to eliminate listening barriers, carefully clarify information, process nonverbal cues, hone in on key points, and create a supportive and receptive listening environment.

Contact Us About This Course >

ASSERTIVENESS

Assertiveness is perhaps one of the toughest communication skills to master. It demands strong self-esteem, a willingness to take calculated risks, and accepting the need for change. Help your staff find a comfort-able balance between passive and aggressive behavior and find assertive techniques to resolve conflicts. Help your team communicate more openly and effectively. In return, you'll see greater cohesiveness, more problem-solving, and increased productivity.

Contact Us About This Course >

TRAIN THE TRAINER

As a professional you are likely to find yourself in a position where you are the one who must execute the training. Determine how to spot training issues early- before deficiencies reach a crisis level. Find out how to create the appropriate learning environment for your topic and purpose. Understand the adult learning process. Tap into your skills and discover ways to become a more dynamic and effective trainer. Become creative at measuring training results and identifying training return on investment.

Contact Us About This Course >

TELEPHONE TIPS

Do you have a telephone conference call coming up? Learn when to meet over the phone, for how long, and develop an agenda that ensures you will get decisions made. Figure out how to listen for clues that participants are not paying attention, encourage creative, solution-oriented discussions that get the team’s buy-in, and compile teleconference guidelines that guarantee everyone’s time is well-spent. Discern how to know when you should take discussions “off-line”. Determine how to take notes that serve a purpose after the meeting and monitor those action items and results.

Contact Us About This Course >

FAMILY CONFLICT MANAGEMENT

At times conflict is inevitable. All of us find ourselves in contentious situations at some point. Learn how to avoid unnecessary conflicts, steer clear of traps trouble-makers set, assess the situation to identify what is really causing the conflict, and uncover hidden resentments. Pick-up skills that help you to navigate through unavoidable conflict, tap into your most effective communication strategy, and benefit from faultfinding that comes your way. Discover realistic ideas to close the gap past conflicts put between you and others. Reveal how to project a calm, cool, and collected image-even when you’re not.

Contact Us About This Course >