 |
|||||
| Assertiveness is perhaps one of the toughest communication skills to master. It demands strong self-esteem, a willingness to take calculated risks, and accepting the need for change. Help your staff find a comfort-able balance between passive and aggressive behavior and find assertive techniques to resolve conflicts. Help your team communicate more openly and effectively. In return, you'll see greater cohesiveness, more problem-solving, and increased productivity. |
|||||